A: Usually it takes 2-5 business days to prepare your order, and 5-10 business days to arrive. Shipping time may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused. Please contact us if you have any questions about shipping of your orders.

A: An automatic email with your tracking number will be sent to your registered email address when your package is mailed out. Please pay attention to your registered email inbox, or sometimes the spam inbox.

A: Your purchase can be cancelled with full refund before it is shipped. For purchase of customized products, customers can cancel orders before your purchase is manufactured. This means that if the customized order has already been processed and made, we will not be able to cancel or change it.

A: CaseStudee do not accept return and exchange for our products. Due to international shipping, return will not be the best solution for you and us, considering the high shipping fee and compliated process it will takes. We will make refund for orders with quality issues. Refund will be issued to the original payment method within  2-3 business days. Please contact us if you have any questions about your orders.

A: Casestudee provides quality warranty for orders purchased within 30 days. If there are any quality issues with your purchase, please contact us with photo proofs. Our team will help you to get a new product or a refund.

A: This issue is usually caused by the browser app not having permission to access the camera. To resolve this, go to your phone’s settings, find the browser app, and grant it permission to access the camera. This should allow you to upload images without any problems.