Shipping & Return

Shipping Policy

Shipping Methods:
CaseStudee utilizes reliable carriers such as USPS for shipping.

Total Delivery Time:
Total delivery time = processing time + shipping time.

Processing Time:
After placing an order, it typically takes 2-5 business days to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

Shipping Cost:
All phone cases sold on casestudee.com are shipped free of charge.

Total Delivery Time

Total delivery time = processing time + shipping time.

About Tax:
Customs duties in the recipient’s country/region are the customer’s responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

Tracking:
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. Tracking information may take 48 to 72 hours to update. If you cannot track your package normally, please contact us, and we will resolve this issue within 48 hours on working days.

Delivery Time Exceeded:
International shipping might experience delays due to covid-19. If your order is delayed, please contact us via email at [email protected]. We will check the situation with the transportation company promptly. Thanks for your understanding and support.

Payments

Return Policy

Cancel or Modify Your Order:

If you haven’t received the shipping notification, you can cancel or modify your order by contacting our customer service via email or live chat on our website. We’ll assist you within 24 hours on working days after receiving your email. Full refund will be provided upon order cancellation. Please note, as emails are not instant, if your order has already been shipped when we process your request, we won’t be able to cancel or modify it. Please review your order information carefully before placing it.

If you’ve received the shipping notification, orders cannot be cancelled or modified. Kindly wait for your package to arrive, and you may choose to keep it or contact us for a return and refund.

Return and Refund:

If you’re unsatisfied with your purchase for any reason, we accept returns/exchanges within 30 days after delivery. Any requests beyond this period won’t be honored. Contact us via email at [email protected].

Return & Exchange Conditions:

• We don’t accept exchanges.
• Unauthorized returns won’t be accepted.
• Items must be returned within 30 days of receipt, in unworn/unused condition, with tags, and in original packaging. Proof of purchase is required.
• Use a shipping method with tracking information for returns/exchanges.

Non-returnable Items:

Damage/Loss caused by customers.

Return Process:

Initiate a return: Email us at [email protected] with photos/videos of the items and your order number. Our customer service will review your request within 3 business days.

Ship the item back: If your return is accepted, we’ll provide the return address and instructions. Unauthorized returns won’t be accepted. Use a shipping method with tracking information and signature.

Refund: Upon receiving your return, we’ll inspect the item within 3-5 working days and issue a refund.

Return Charge:

If due to our problems (e.g., incorrect products, quality issues), we’ll provide a full refund.

If due to the buyer’s reasons (e.g., wrong product/size), the buyer should cover original and return shipping fees, and/or refurbishment fee (if needed).

Refund:

Once your return is received and inspected, we’ll notify you of approval or rejection. If approved, the refund will be processed to the original payment method within 2-3 working days.

If you haven’t received the refund within this time frame, please check your bank account and contact your bank or credit card company. For any further assistance, reach out to us at [email protected].

Contact:

Please don’t send your product back without contacting us first.

Email: [email protected].